Refund policy

Refund Policy

At The Creative Representation Empire (TCRE), we strive to provide you with high-quality and culturally representative products. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

Refund Eligibility:

1. Damaged Products: If you receive a damaged product, please contact us within [number] days of receiving your order. We will require clear photographic evidence of the damage to assess eligibility for a refund or replacement.

2. Out of Stock Items: In the rare event that an item you ordered is out of stock(and we have not provided a date for when the item will be restocked), we will promptly notify you. You will have the option to receive a full refund or choose an alternative product of equal value.

Refund Process:

1. Contact TCRE: To initiate the refund process, please contact our customer support team at orders@revolutionaryheartsind.com within the specified time frame.

2. Provide Information: When reaching out for a refund due to product damage, please include your order number, a description of the damage, and clear photos of the damaged item(s).

3. Refund Confirmation: Upon receiving and reviewing the provided information, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Non-Refundable Items:

1. Digital Products: Please note that digital products, including digital licenses for our coloring books, are non-refundable.

2. Sale Items: Items purchased during a sale or with a promotional discount are non-refundable.

Questions and Assistance: If you have any questions or require assistance regarding our refund policy, please contact our customer support team at [customer support email]. We are here to help and ensure your satisfaction with our products.

Thank you for choosing The Creative Representation Empire.